GroomsDay.com accepts Paypal, Visa, MasterCard, American Express and Discover credit cards.
Shipping & Handling
We do not believe in gouging our customers on shipping! Shipping costs are calculated to cover packaging, postage, delivery confirmation and payment processing fees.
Please allow 1-2 days processing time. Orders are processed Monday through Friday. All packages are sent through USPS, UPS, FedEx, DHL, or Spee Dee Delivery Service.
Customers who have items shipped to the state of Connecticut will be charged sales tax. Customers in all other states will not be charged sales tax. International customer will not be charged sales tax.
International Shipping - GroomsDay will ship some of our groomsmen gifts to Australia, Canada, and other international destinations; however, we cannot offer the same shipping prices and promotions that we offer to customers in the United States of America.
Please know the laws of your country and what can be shipped into your country. GroomsDay.com will not be responsible for any items that customs removes from packages because they do not clear customs. Some items such as knives and hatchets are not permitted to be shipped into certain countries. We cannot offer a refund for items that are engraved do not clear customs.
GroomsDay.com is not responsible for any customs and duties or tariffs and will not reimburse these charges for any reason. Please visit our international shipping page for more information.
Returns and Exchanges
GroomsDay.com wants you to be 100% satisfied with your purchase. No refunds are available on personalized items. PERSONALIZED merchandise cannot be returned or exchanged because we can not reuse these products. Dated items cannot be returned or exchanged for any reason after the event date, regardless if they are defective or damaged, as GroomsDay cannot be responsible for the use of the merchandise. Items without personalization can be returned. Customers are responsible for paying return shipping & handling. Once we have received your return, we will refund you the purchase price of the items.
Any merchandise found to have a defect will be replaced with the same product unless a refund is requested. GroomsDay.com does require the defective merchandise to be returned, and a postage-paid envelope for the return will be included in your replacement shipment. Our return policy for defective items is 30 days after they have been delivered. You can read our full refund policy here.
Making Changes to Your Order
If you would like to make a change to or cancel an existing order, please contact us and we will do our best to accommodate your request. If our personalization team has not completed personalizing your item(s) we can make changes to the personalization or cancel your order. Once the personalization team has started the process of personalizing your item(s) we cannot make changes to or cancel your order.
Mistakes Made With Personalization
We are human and every once in a while we make a mistake when personalizing an item. If we make a mistake, we ask that you email us a picture of the mistake to us. We will compare the personalization to what you asked for in your order and if we made an error we will send you a new personalized item at no additional cost.
Turn Around Time
While we usually meet the turnaround times stated on our website, due to forces that are sometimes out of our control (shipment providers not delivering on time, out of stock on a product, etc) we cannot guarantee that your package will arrive in the timeframe stated on our website. We will do our best to get your products to you in the time frames stated on our website, and we do so in the majority of our orders, but we cannot make any guarantees. The 8 to 12 business day turn around time applies to orders in the continental United States.
Group Caricature Refund Policy
We will draw up to 3 rough drafts for free, anything more then that may cost extra.
1) If you would like to request a refund before the work starts then you will receive a 100% refund.
2) If we draw up to 3 drafts and your still not satisfied with any of them and would like to request a refund then you'll receive a 75% refund.
2a) Any more than 3 drafts may incur an additional fee
3) After the work is completed and your not satisfied with the art and would like to request a refund then you will receive a 50% refund or we can try to make corrections for you. An extra fee may apply depending on how complex the corrections are. If the drawing needs to be started over from the beginning then a fee of 50% of the total cost will be applied.
All artwork created is for your personal use only and NOT for commercial use (mass produced and/or resold). If you would like to use the created artwork for commercial use then please notify us first. Artwork that will be used for commercial use will cost more than standard prices.
Please contact GroomsDay.com at support@GroovyGroomsmentGifts.com within 30 days of the original purchase date to arrange for a return or exchange.
In the unfortunate case that we should be out of something in your order, we will contact you by email immediately to suggest an alternative or provide an estimated timeline for delivery.