Any orders shipped outside New York will not be charged sales tax; items sent within New York will be charged the applicable state sales tax rate.
Returns & Exchanges
No refunds are available on personalized items. Items without personalization may incur a restocking fee. Please inspect goods IMMEDIATELY. Any defects or damages must be reported within 7 business days of delivery date. No exceptions.
We offer a 100% satisfaction guarantee on any defective or damaged merchandise. Any merchandise found to have a defect will be replaced with the same product unless a refund is requested.
Please keep in mind, PERSONALIZED or DATED merchandise cannot be returned or exchanged. Any defective or damaged merchandise you wish to exchange must have a Groomsday issued RA NUMBER before returning.
Please note: Shipping charges are NOT refundable
If shipping a return to us, we recommend insuring the package by using either UPS, FedEx, or certified USPS. Make sure to get a tracking number, too - this is very important since things DO get lost in the mail sometimes. We will not refund items if the package is not received by us or if the original item or its packaging is damaged.
In cases of return, you must obtain an RMA number prior to returning the product. Email us with Your Name, Your Order Number (invoice number on your invoice), the title of the product, and the specific problem you have encountered. Products returned without an RMA number will not be accepted and a credit will not be issued.
Shipping costs are calculated to cover packaging, postage, delivery confirmation and payment processing fees.
Please allow 1-2 days processing time on top of the general delivery timeframe. Orders are processed Monday through Friday. All packages are sent through USPS, UPS, FedEx, .DHL, or Spee Dee Delivery Service.
We will ship to international destinations with appropriate product information; however Groomsday is not responsible for any customs and duties or tariffs and will not reimburse these charges for any reason.
Our prices are in US Dollars, but if you are ordering with a credit card from a different country your card company will calculate the exchange rate difference.
Unfortunately, any personalized order refused by customers attempting to avoid duties charges cannot be returned for a refund. Non-personalized orders can be returned for a refund, minus the cost of shipping, duties and a 15% re-stocking fee.
Turn Around Time
While we usually meet the turnaround times stated on our website, due to forces that are sometimes out of our control (shipment providers not delivering on time, out of stock on a product, etc) we cannot guarantee that your package will arrive in the time frames stated on our website. We will do our best to get your products to you in the time frames stated on our website, and we do so in the majority of our orders, but we cannot make any guarantees. The turn around times listed apply to orders in the continental United States.
In the unfortunate case that we should be out of something in your order, we will contact you by email immediately to suggest an alternative or provide an estimated timeline for delivery.