What's the status of my order?
You can find the status of your order inside the confirmation & shipping update emails you receive from us.
Simply search your email for "Groomsday" and find your order confirmation email with your order number from us. This contains a link to your order status page as shown in the screenshots below:
If your tracking number begins with:
- '231', '232', '233' or '809' then it was shipped via SF-Express - http://www.sf-express.com (typically 5-7 business days to deliver once in transit)
- '1Z' then it was shipped via UPS - https://www.ups.com (typically 2-7 business days to deliver once in transit)
- '9' then it was shipped via USPS - https://www.usps.com (typically 2-7 business days to deliver once in transit)
- '78' then it was shipped via Fedex - https://www.fedex.com (typically 2-7 business days to deliver once in transit)
You'll also receive a series of emails as the shipping status of your order progresses, all the way up until the point of delivery.
All of our shipping estimates are based on the time to ship out from our warehouse. We do not estimate the time it takes to reach you once in transit as is very hard to calculate due to various factors. This being said, you should ensure you've given yourself plenty of time to receive your order and did not wait until the last minute to order your items.
We ship to Canadian addresses as provided during checkout, however we are not responsible for any customs duties or tariffs and will not reimburse these charges for any reason.
Any personalized order refused by customers attempting to avoid duties charges cannot be returned.
Our prices are in US Dollars, but if you are ordering with a credit card from a different country your card company will calculate the exchange rate difference.
My order is taking an unusual amount of time to deliver
If you have been waiting an abnormal amount of time for your shipment (ie: weeks or a month) there may be a problem with the shipment at the point of shipping origin or it may be stuck in customs.
Please contact us so we can review your order.
My package is being held at my country’s customs station, can you help?
Unfortunately, we are unable to assist in situations where your package gets held up at your country’s customs. Simply contact the shipping carrier (specified by your tracking number) to resolve the matter ASAP.
My package's tracking number says "Failed Delivery" or is not able to be delivered!
This usually happens if you entered your address incorrectly. Simply contact the shipping carrier ASAP (specified by your tracking number) to resolve the matter ASAP.
My package’s tracking information says it was delivered but I didn’t receive it
In some cases packages were delivered but left in an unusual place. Double check all areas where the carrier could have left the package. Unfortunately, we cannot provide refunds or replacements on shipments where the tracking number has a confirmed status of delivery. Simply contact the shipping carrier (specified by your tracking number) to resolve the matter.
Unfortunately, sometimes (very rarely) customer's packages go missing or get stolen after being delivered. While we regrettably hate when this happens, we cannot assume responsibility for the security in and around your home and cannot provide refunds for items that go missing or get stolen. Our responsibility is to deliver your order to the address you supplied at checkout with verifiable proof via your order's tracking number.
Should this happen, please file a claim with the shipping carrier ASAP to see if they are able to compensate you for the missing or stolen package.
My tracking status is blank or has no information
Tracking numbers are often created first before there is any information associated with them. If you recently placed your order, please give it the allowable turnaround time as specified on the website.
Please ensure you've checked your order status page for the most up-to-date info on your order.
All of our shipping estimates are based on the time to 'ship out' from our warehouse. We do not estimate the time it takes to reach you once in transit as is very hard to calculate due to various factors. This being said, you should ensure you've given yourself plenty of time to receive your order and did not wait until the last minute to order your items.
If it has been abnormally longer than the time stated 'ship out' time on the website, please contact us.
If a shipment comes back and has been refused for any reason (including incorrect information such as address), we will contact you immediately via email. We will keep the shipment for 10 business days from our point of contact, then it will be disposed of if no return contact has been made. No credits will be given for refused shipments and you would need to pay additional shipping charges to have it re-shipped.
Receiving Multiple Shipments
Items may be shipped from multiple fulfillment centers with different packaging types and may arrive separately. You will not incur additional shipping charges under these circumstances. When necessary, we reserve the right to adjust shipping methods as long as your order is still processed and delivered on time. As items in your order ship, we will notify you via e-mail or you may click on the "Track Order" button in the header for tracking information on your order.
What shipping methods do you have?
You can opt for standard ground shipping or upgrade to express shipping during checkout. We also provided upgraded production to skip your order to the front of the line. This is separate from shipping costs.