Help Center

What's the status of my order?

You can find the status of your order in the confirmation and shipping update emails from GroomsDay. Search your email for "Groomsday" to find your order confirmation — it includes your order number and a direct link to your order status page, as shown below.

You'll also receive email updates as your shipment progresses through to delivery. Track your order anytime at groomsday.com/pages/track-order.

When will my order arrive?

Production comes first. The date shown on each product page is when your order ships out from our facility — not when it arrives at your door.

Once in transit, standard U.S. delivery takes 6–10 business days. Canadian orders take 8–14 business days. Saturdays, Sundays, and U.S. federal holidays don't count as business days. For anything tied to a specific date, plan to order at least 2–3 weeks in advance.

Canadian Shipments

We ship to Canadian addresses as provided at checkout. We are not responsible for any customs duties or tariffs and will not reimburse these charges for any reason. These fees are set by Canadian customs and are the buyer's responsibility.

Personalized orders refused to avoid duty charges cannot be returned or refunded. Non-personalized orders may be returned for a refund minus the cost of shipping, any duties paid, and a 20% restocking fee.

Prices are listed in U.S. dollars. If you're paying from outside the U.S., your card issuer will handle the currency conversion.

My order is taking an unusual amount of time to arrive

If your order has been in transit for weeks — not just a few days — there may be an issue at the shipping origin or it could be held in customs. Please contact us and we'll look into it.

My package is being held at customs

Unfortunately, we're unable to assist with packages held at customs. Contact the shipping carrier listed in your shipping confirmation email directly to get it resolved.

My tracking says "Failed Delivery"

This usually happens when the delivery address was entered incorrectly. Contact the shipping carrier listed in your shipping confirmation email as soon as possible to arrange redelivery.

Tracking shows delivered but I didn't receive it

Check around your property first — carriers often leave packages in sheltered spots nearby. If you still can't locate it, wait 24 hours as deliveries are sometimes marked early, then contact the shipping carrier to file a claim.

We're unable to issue refunds or replacements when tracking confirms delivery. Our responsibility is to deliver your order to the address provided at checkout, verified by your tracking number. In the rare case a package goes missing or is stolen after delivery, the claim would need to be filed directly with the carrier.

My tracking status is blank or shows no information

Tracking numbers are often created before any scan activity is recorded. If you just placed your order, allow the production timeframe listed on the product page to pass first.

Check your order status page for the most up-to-date info. If the ship-out window has passed and there's still no movement, contact us.

Refused Shipments

If a shipment is returned as refused — for any reason including an incorrect address — we'll contact you immediately by email. We'll hold it for 10 business days. If we don't hear back, it will be disposed of. No refunds are issued for refused shipments, and reshipping requires an additional charge.

Receiving Multiple Shipments

Some orders ship from more than one fulfillment center and may arrive in separate packages at different times. You won't be charged extra. We'll notify you by email as each item ships, or check the Track Order page anytime.

What shipping methods do you offer?

Standard ground and express shipping options are available at checkout. We also offer upgraded production to move your order to the front of the line — this is separate from shipping costs. Orders are processed Monday–Friday via USPS, UPS, SF Express, FedEx, DHL, or Spee Dee Delivery.

How do I personalize my order?

Click the "Personalize & Add to Cart" button on the product page and fill in the fields. If your order includes multiple items, personalize each one individually before checkout.

Double-check your spelling before placing your order. Engraved items cannot be returned due to customer-entered errors — we engrave exactly what you submit.

Are there character limits on personalization?

Yes. Character limits are firm and can't be exceeded — they're determined by the physical space available for engraving on each item.

Can I use symbols or special characters?

We support standard alphanumeric characters only (A–Z, 0–9). Symbols outside of these can't be engraved.

What if a personalization field is missing?

If a field is missing on the product page, add your personalization details in the Cart or Checkout Notes and we'll handle it as normal.

Do you provide proofs before engraving?

We don't offer proofs — it keeps production moving so your order ships faster. Review your personalization carefully before submitting. What you enter is what we engrave.

Can I cancel or change my order?

Orders go into production almost immediately after being placed. Because items are personalized and can't be resold, cancellations aren't possible once production has started.

If you need to make a change, contact us immediately. We'll do our best to catch it, but we can't guarantee changes once an order is in production.

What payment methods do you accept?

We accept all major credit cards and PayPal.

What if an item is out of stock?

If something in your order is out of stock, we'll reach out by email right away to suggest an alternative or give you an updated timeline.

Can I buy replacement parts or accessories?

We don't sell individual accessories, components, or replacement parts for our products.

I can't find a product I've seen before — is it discontinued?

If a product isn't on our website, it's no longer part of our lineup. What you see on each product page is the current version we carry.

The product looks different from a customer photo I saw

Customer photos may show older versions of a product. The main product photos on each page show exactly what you'll receive — that's always the current version.

How far in advance should I order?

We recommend ordering at least 2–3 weeks before your event. The date shown on each product page is the estimated ship-out date — not the delivery date. Factor in transit time on top of that.

We don't cancel orders or issue refunds if a deadline is missed because of ordering too close to an event date.

My item has slight variations in color or material — is that normal?

Yes. Items made from natural materials — wood, leather, stainless steel — will have inherent variations in grain, color, or finish. These are characteristics of the material, not defects, and fall within normal variance. They don't qualify for a replacement.

Do you charge sales tax?

Sales tax is only applied to orders shipped within our tax domicile state. Orders shipped to other U.S. states are not charged sales tax.

I was charged an import duty or tariff on my U.S. order

Occasionally, import duties may be applied to U.S. orders due to trade conditions. If this happens, pay the fee and email proof of payment to service@groomsday.com — we'll reimburse you.

What about duties on Canadian orders?

We are not responsible for customs duties or tariffs on Canadian orders and will not reimburse these charges for any reason. These fees are set by Canadian customs and are the buyer's responsibility.

When will you replace an item?

We'll replace your item if:

• We engraved something different from what you submitted
• Your item arrived damaged due to shipping
• Your item has a substantial manufacturing defect
• You received the wrong item entirely

When won't you replace an item?

We're unable to replace items in these cases:

• The personalization error was in what you submitted — we engrave exactly what you enter
• Natural material variations such as wood grain, leather color shifts, or stainless steel markings
• Dissatisfaction with a font or design style shown on the product page before purchase

My item looks different from the product photos

We do our best to represent every product accurately. Items made from natural materials like wood and leather will have variations in grain, color, or finish that are unique to each piece. These are normal characteristics of the material and don't qualify for a refund or replacement.