Shipping costs are calculated to cover packaging, postage, delivery confirmation and payment processing fees.
Please allow 1-2 days processing time on top of the general delivery timeframe. Orders are processed Monday through Friday. All packages are sent through USPS, UPS, FedEx, .DHL, or Spee Dee Delivery Service.
We will ship to international destinations with appropriate product information; however Groomsday is not responsible for any customs and duties or tariffs and will not reimburse these charges for any reason.
Our prices are in US Dollars, but if you are ordering with a credit card from a different country your card company will calculate the exchange rate difference.
Unfortunately, any personalized order refused by customers attempting to avoid duties charges cannot be returned for a refund. Non-personalized orders can be returned for a refund, minus the cost of shipping, duties and a 15% re-stocking fee.
While we usually meet the turnaround times stated on our website, due to forces that are sometimes out of our control (shipment providers not delivering on time, out of stock on a product, etc) we cannot guarantee that your package will arrive in the time frames stated on our website. We will do our best to get your products to you in the time frames stated on our website, and we do so in the majority of our orders, but we cannot make any guarantees. The turn around times listed apply to orders in the continental United States.
No refunds are available on personalized items. Items without personalization may incur a restocking fee. Please inspect goods IMMEDIATELY. Any defects or damages must be reported within 7 business days of delivery date. No exceptions.
We offer a 100% satisfaction guarantee on any defective or damaged merchandise. Any merchandise found to have a defect will be replaced with the same product unless a refund is requested.
Please keep in mind, PERSONALIZED or DATED merchandise cannot be returned or exchanged. Any defective or damaged merchandise you wish to exchange must have a Groomsday issued RA NUMBER before returning.
If shipping a return to us, we recommend insuring the package by using either UPS, FedEx, or certified USPS. Make sure to get a tracking number, too - this is very important since things DO get lost in the mail sometimes. We will not refund items if the package is not received by us or if the original item or its packaging is damaged.
In cases of return, you must obtain an RMA number prior to returning the product. Contact us with Your Name, Your Order Number (number on your invoice), the title of the product, and the specific problem you have encountered. Products returned without an RMA number will not be accepted and a credit will not be issued.
Each product description has information on what kind of personalization is possible and how to enter it in the personalization field for that product. See the product description for instructions on entering your personalization.
Some items have more restrictions than others when it comes to characters allowed.>
If you are buying more than (1) of an item and require multiple personalizations, simply add each product to your cart one-by-one with its respective personalization. After you add your first product, simply hit the back button in your browser to add your second product and so on.
If you need any help with your personalization, feel free to contact us with your question or start a live chat with us and we'll be happy to help.
Laser engraving is a great way to make your Groomsday gifts truly personalized. Please review your spelling, as we are not responsible for mis-entered requests and engraved items cannot be returned. Requests for profane or objectionable words or phrases will not be honored.
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