Personalized Stainless Steel Beer Mug
Entering Your Personalization
Each product description has information on what kind of personalization is possible and how to enter it in the personalization field for that product. See the product description for instructions on entering your personalization.
Some items have more restrictions than others when it comes to characters allowed.
Entering Multiple Personalizations for the Same Product
If you are buying more than (1) of an item and require multiple personalizations, simply add each product to your cart one-by-one with its respective personalization. After you add your first product, simply hit the back button in your browser to add your second product and so on.
If you need any help with your personalization, feel free to contact us with your question or start a live chat with us and we'll be happy to help.
Ensure Your Personalization is 100% Correct
Laser engraving is a great way to make your Groomsday gifts truly personalized. Please review your spelling, as we are not responsible for mis-entered requests and engraved items cannot be returned. Requests for profane or objectionable words or phrases will not be honored.
Need some help? We're happy to assist! You can reach us through any of the channels listed below.
Email support: service@groomsday.com
Live Chat: Open the chat window in the bottom-right hand corner of your browser
Phone support (M-F, 9am-5pm EST): (929) 436-0085
Groomsday strives to provide the best customer experience possible. If for any reason you are not fully satisfied with your shopping experience with us, please contact us using the form below and we will do everything we can to ensure a satisfactory experience.
Please see our store policies page for information on shipping, returns and other helpful information.
Groomsday Customer Service and warehouses are closed on the following days: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve and Christmas Day.
Shipping Info
Shipping costs are calculated to cover packaging, postage, delivery confirmation and payment processing fees.
Please allow 1-2 days processing time on top of the general delivery timeframe. Orders are processed Monday through Friday. All packages are sent through USPS, UPS, FedEx, .DHL, or Spee Dee Delivery Service.
DUTIES ON CANADIAN ORDERS
We will ship to Canadian destinations with appropriate product information; however Groomsday is not responsible for any customs and duties or tariffs and will not reimburse these charges for any reason.
Our prices are in US Dollars, but if you are ordering with a credit card from a different country your card company will calculate the exchange rate difference.
Unfortunately, any personalized orders refused by customers attempting to avoid duties charges cannot be returned for a refund. Non-personalized orders can be returned for a refund, minus the cost of shipping, duties and a 20% re-stocking fee.
